Who's afraid of the big bad IT department?

Who would be scared to contact their IT department? Quite a lot of people according to a new survey from Velocity Smart Technology, which interviewed 2,000 US office workers. It finds 60 percent say they've had a negative experience with their IT department, either because they've felt patronized, intimated or frustrated at the length of the time they've to wait to resolve issues. More than a third (39 percent) of US office workers have had to wait longer for an IT issue to be resolved while working from home, with more than half (56 percent) having to wait at least… [Continue Reading]