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WSJ: Facebook's 2018 Algorithm Change 'Rewarded Outrage'. Zuck Resisted Fixes

samedi 18 septembre 2021, 17:34 , par Slashdot
This week the Wall Street Journal reported that a 2018 algorithm change at Facebook 'rewarded outrage,' according to Facebook's own internal memos. But the Journal says the memos showed 'that CEO Mark Zuckerberg resisted proposed fixes,' and that the memos 'offer an unparalleled look at how much Facebook knows about the flaws in its platform and how it often lacks the will or the ability to address them.'

In the fall of 2018, Jonah Peretti, chief executive of online publisher BuzzFeed, emailed a top official at Facebook Inc. The most divisive content that publishers produced was going viral on the platform, he said, creating an incentive to produce more of it... Mr. Peretti blamed a major overhaul Facebook had given to its News Feed algorithm earlier that year to boost 'meaningful social interactions,' or MSI, between friends and family, according to internal Facebook documents reviewed by The Wall Street Journal that quote the email...

Facebook's chief executive, Mark Zuckerberg, said the aim of the algorithm change was to strengthen bonds between users and to improve their well-being. Facebook would encourage people to interact more with friends and family and spend less time passively consuming professionally produced content, which research suggested was harmful to their mental health. Within the company, though, staffers warned the change was having the opposite effect, the documents show. It was making Facebook's platform an angrier place. Company researchers discovered that publishers and political parties were reorienting their posts toward outrage and sensationalism. That tactic produced high levels of comments and reactions that translated into success on Facebook. 'Our approach has had unhealthy side effects on important slices of public content, such as politics and news,' wrote a team of data scientists, flagging Mr. Peretti's complaints, in a memo reviewed by the Journal... They concluded that the new algorithm's heavy weighting of reshared material in its News Feed made the angry voices louder. 'Misinformation, toxicity, and violent content are inordinately prevalent among reshares,' researchers noted in internal memos.

Some political parties in Europe told Facebook the algorithm had made them shift their policy positions so they resonated more on the platform, according to the documents. 'Many parties, including those that have shifted to the negative, worry about the long term effects on democracy,' read one internal Facebook report, which didn't name specific parties...

Mr. Zuckerberg resisted some of the proposed fixes, the documents show, because he was worried they might hurt the company's other objective — making users engage more with Facebook.

Read more of this story at Slashdot.
rss.slashdot.org/~r/Slashdot/slashdot/~3/cw76xC-PpiE/wsj-facebooks-2018-algorithm-change-rewarded-ou...
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