Chat Commerce, machine learning and a stronger privacy focus -- eCommerce predictions for 2022

One of the side effects of the pandemic over the last two years has been a boom in online shopping. But is this something that's here to stay? And what are we likely to see happening in the eCommerce field in 2022? Here is what some of the industry’s experts think will be next year's trends. 'Chat Commerce is the third wave of digital commerce, following on from eCommerce and app commerce,' says Pieter de Villiers, CEO and co-founder at Clickatell. 'More than 7.7 billion people use some form of chat several times a day, making chat the largest digital… [Continue Reading]