Gartner: 27% of financial departments to deploy AI by 2020

A majority of finance departments expect to deploy one of several top emerging technologies by 2020, according to a worldwide survey of more than 400 organizations by Gartner, Inc. (www.gartner.com).
“More than a quarter of organizations surveyed expect to deploy some form of artificial intelligence (AI) or machine learning in their finance department by 2020,” says Christopher Iervolino, senior director analyst at Gartner. “Moreover, half the respondents expect to deploy predictive analytics in the same period.”
The other technologies organizations expect to deploy in the same time frame are, in ranked order: mobile support for financial processes, robotic process automation (RPA), integration of external data, and AI or machine learning.
Iervolino explained that CFOs and other finance leaders are looking for new ways to reduce costs, improve controls and uncover fresh insights that could drive competitive advantage. The survey showed the ranking of nine common emerging technologies used to pursue these aims.
“Alongside this survey data, we’ve also conducted an extensive global analysis of social media conversations around the term ‘financial planning and analysis’ when discussed alongside AI, from 2016 through 2018,”says Iervolino. “The results show that the number of conversations including this phrase has been growing rapidly, with a compound quarterly growth rate of 15.7%.”
Despite rapidly growing interest in AI to improve financial planning and analysis (FP&A), only a few organizations are currently using it successfully, whereas the business case and best practices for other technologies such as predictive analytics and RPA are arguably better understood.
“The lack of working AI deployments is no big surprise, because the technology is not yet built into most FP&A application suites,” notes Iervolino. “There is tremendous potential for transformational improvement, but these capabilities are only just becoming mainstream so the deployment expectations we see in the survey may be unrealistic for many.”
He suggests that although most organizations will not be using AI meaningfully in the finance department by 2020, it’s still the right time to assess how the technology could improve FP&A in the future, and to start experimenting.
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