Mac or MacBook won’t turn on? Here’s how to fix it

Macworld

There are lots of reasons why you might find that your MacBook won’t turn on, or your Mac won’t start up, but you probably just want to get it working again. We’ll run through the various checks and changes to make to get your MacBook Air or MacBook Pro, iMac, Mac mini, or other Mac to turn on so you can start using it again.

Read on for some simple tips that should get your Mac working, from the obvious stuff like checking the power connection, to performing a power cycle, starting in Recovery mode, and checking the file system. And if your Mac really is dead, we’ll also tell you where to turn next.

The fixes in this article apply to most recent versions of macOS. The menus and interfaces may look slightly different depending on which OS you are running, but their functions are in essence the same. Similarly, M-series Macs perform certain functions in a different way to older Intel-powered Macs, for example, the method for starting up the computer in Safe mode or Recovery will be different on an older Mac, we’ll cover both methods where required.

1.
Check your Mac turns on




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First, let’s find out if the problem is that your Mac won’t start up, or that it won’t turn on – those might sound like the same thing, but there’s actually a big difference.

Press the Power button on your Mac. If you don’t hear a startup chime, you don’t hear any fan or drive noise, and there are no images, video, or visuals of any sort on your display, then your Mac isn’t turning on at all. You’re not even getting to the point where it refuses to start up.

A Mac that doesn’t turn on calls for a different approach to one that doesn’t start up. If your computer doesn’t turn on then you need to do the following:

i) Check your power connection

Don’t be the cliché: check that the power is on and the Mac is plugged in correctly. Or if it’s a laptop, be sure that the battery isn’t dead – and if it needs charging give it a while to attempt to charge before concluding that it isn’t going to work. If your MacBook won’t charge read this.

ii) Try a different power cable or adapter

It may be that the fault resides with the power cable. If you’ve got a friend with a Mac power cable that fits your machine, try it to see if that solves the problem. If it does, it could be a simple fix that involves getting a new cable. We advise against buying third-party power cables that aren’t made by Apple, as they are much more likely to be faulty and possibly dangerous, unless we have tested them in our Best USB-C and Thunderbolt charging cables.

If you recently had a power cut, that could be responsible: your power adaptor could have been damaged in a power surge and you may need a new one.

Finally, it’s possible that the cable is loose, and pulling it out and plugging it in again will solve the problem. But we doubt it will be that easy.

Apple sells various cables for charging Apple Macs and laptops. You should find the one you need here: Apple power adaptors. Also read: Which MacBook charger do I need?

iii) Disconnect all accessories

Unplug all the accessories (such as printers and USB hubs) attached to your Mac. It could be that one of your peripherals is causing problems with the startup sequence.

If you recently installed new RAM or a new hard drive in your Mac (both of which are something you can only do with old Macs), make sure they are correctly installed and compatible. (If possible, reinstall the old memory or hard drive and see if that helps.)

If none of those steps work then it’s time to move onto the next stage.

2.
Perform a Power Cycle




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If you aren’t hearing any signs of life, you could perform a power cycle, which involves forcing your Mac to restart after killing the power to it.

On a MacBook you hold down the power key for ten seconds. You’ll usually hear a squeak as the Mac’s power is forcibly cut. Hopefully after waiting ten seconds and restarting, all will be well.

If your Mac is a desktop you will need to unplug it and leave it unplugged for at least ten seconds before plugging it back in and attempting to restart.

If performing a power cycle on your Mac doesn’t help there are a few other simple things to try out before moving on to the more complicated steps.

3.
Check your display




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If you’re using a desktop Mac such as a Mac Pro or Mac mini this could apply to you. If you don’t have a separate display plugged in, you can skip this step.

You could have a problem with the display you have plugged in, rather than the Mac itself. Have a listen to your Mac to see if it’s making any sounds during boot-up.

It is possible that your Mac does turn on, but doesn’t boot up because it can’t access the display – if that’s the case you are most likely having trouble with the display hardware (rather than a broader startup issue).

If you think it’s a problem with your monitor, then take a look at this
Apple Support document for advice on troubleshooting a display. If your display isn’t working the advice is to:

Check the power supply to the Mac (and the power to the display if using a separate unit).

Confirm that all cables are connected securely.

Remove all display extenders and switches, and any other devices between the Mac and monitor.

Unplug the video cable (if using a separate monitor) and plug it back in.

If using more than one monitor in a ‘daisy chain’, unplug all monitors and test using just one.

If possible, try to use a different display, or a different adapter (use DVI instead of VGA, for example).

Apple also advises adjusting the screen resolution in System Settings (known as System Preferences in older versions of macOS.

4.
Boot up your Mac in Safe Boot




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Safe Boot limits what checks and functionality your Mac focuses on during startup, and performs certain diagnostics. It’s rare, but sometimes you can get your unhappy Mac to start up successfully with a Safe Boot, and then restart it normally, and everything returns to hunky-doriness. If you want more help with this step read: How to start a Mac in Safe Mode.

To enter Safe Mode on an M-series Mac: Press and continue to hold the power button until you see the startup options appear on the screen. Choose the startup disk (Macintosh HD). Now press and hold Shift and then click Continue in Safe Mode. Then release the Shift key. You will see the words Safe Mode in menu at the top right of your screen.

To enter Safe Mode on an Intel-powered Mac: Start your Mac up while holding down the Shift key. Safe Boot can take a while to start.

To get more feedback about what’s happening, you could start up an Intel-powered Mac while holding down Shift, Command and V: that enters both Safe Boot and something called Verbose Mode, which spits out some messages about what Safe Boot is actually trying to do as it goes.

Now you are in Safe Mode we will discuss how to use Safe Mode to fix your Mac start up issues.

While you are Safe Mode the interface will look very slightly different, with blocks of colour rather than transparency. The biggest giveaway is the Dock at the bottom of the screen, such as in the image below, for example.

Once in Safe Mode you may be able to run certain checks (we’ll run through these below) and make changes that could fix your Mac. For example you could reinstall macOS or update other software.

If you find you can start up in Safe Mode it is probable that the issue is related to one of your startup items, in which case you should go to: System Settings > Users & Groups and remove all the items (click on -). You could use trial and error to work out which startup item is causing the problem.

5.
Reset the PRAM / NVRAM




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In the pre-Intel, PowerPC, days, we talked about resetting the PRAM. On Intel Macs, the term is resetting the NVRAM. The NVRAM in M-series Macs is reset automatically, but there is a way to reset NVRAM on the M-series Mac – we discuss that here: How to reset NVRAM.

The name refers to special memory sections on your Mac that store data that persists even when the Mac is shut off, such as volume settings and screen resolution.

Resetting that data isn’t harmful, but quite frankly it’s also rarely genuinely useful. But it can’t hurt.

You might need to grow an extra finger or two for this one, or have a friend help you out. Here’s how to reset the PRAM/NVRAM on your Intel-powered Mac:

Hold down all of these keys: Command, Option (Alt), P and R, and turn on the Mac (it’s the same keys to reset the PRAM).

Keep holding the keys down until you hear the Mac restart again.

Listen for a second reboot, and then release the keys.

On M1/M2 Mac resetting the NVRAM means using Terminal, the method is discussed in the article linked above.

In some cases, after performing this step, your Mac will restart normally. In other cases, you might instead see a progress bar on startup. If the progress bar fills up and then the Mac starts up, you’re probably good to go. In some cases we’ve seen, however, the Mac shuts down at around the halfway point in the progress bar.

6.
Reset the SMC




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In some situations, you may need to reset your Mac’s SMC (System Management Controller). This is largely a last-ditch attempt to fix the current version of macOS before attempting to recover the data and moving on to reinstalling the OS.

SMC is absent from M-series Macs so you can’t reset it. However you can change the settings that the SMC used to look after. We discuss how to do this here: How to reset a Mac’s SMC. We also discuss How to reset the NVRAM, PRAM, and SMC on any Mac.

Here’s what to do if you want to reset the SMC (Intel Macs):

On a Mac laptop:

Shut down the MacBook.

Unplug and then reconnect the power cable.

Press Shift + Ctrl + Option/Alt keys and the power button at the same time.

Now release all those keys and the power button at the same time.

You may see the light on the power cable flicker.

Restart your MacBook.

On a Mac desktop:

Shut down the Mac.

Unplug it.

Press the power button for 5 seconds.

Plug the Mac back in.

Turn on your Mac.

7.
Run Disk Utility in Recovery Mode




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If your Mac is booting, but the operating system isn’t loading up, you may have a corrupted drive. Luckily it is possible to fix this in Recovery Mode. We have a detailed tutorial on using Recovery Mode here, but we’ll run thorough the basics below.

Yet again, accessing Recovery Mode is a little different on an M-series Mac (read about the different ways of doing things on M-series Macs).

The first step is to run Disk Utility. On a Mac running Mountain Lion or later, which will be the vast majority of Macs, you can run Disk Utility by booting into Recovery Mode.

On an M-series Mac press and hold the Power button until the Mac starts up and eventually shows the start up options. Select Options > Continue. You will now enter Recovery.

On an Intel Mac you need to make sure the Mac is turned off. If it’s not responsive because it’s stuck on a grey, blue or white screen, just hold down the Mac’s power button for several seconds until it gives up and shuts off. (Here’s what to do to fix a Blue Screen of Death on a Mac.) Hold down the Command and R keys, and power the Mac back up again. Keep pressing Cmd + R while your Mac is booting up until you see the Apple logo.

Now you are in Recovery mode here’s what to do:

Once your Mac starts in Recovery Mode you will gain access to Utilities. Click on the Disk Utility option. 

Locate your Mac’s drive – probably Macintosh HD, select it.

Click First Aid.

If there are errors with your disk, Disk Utility should find them and will either repair them automatically, or will ask if you would like to repair them. Click Repair Disk if this is the case.

In Recovery Mode you can also do the following:

Restore from a Time Machine backup.

Get help online.

Install or reinstall macOS (we discuss this below).

8.
Revive an M-series Mac with Configurator




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If you have an M-series Mac and you still haven’t been able to revive it, the next option to try is to use a second Mac running Apple’s Configurator 2 to update the firmware.

You will need a second Mac, a USB to USB cable, a web connection and Apple’s Configurator 2 software.

Connect the two Macs with a USB-C to USB-C or USB-C to USB-A cable.

Open Configurator 2 software on the working Mac.

Now on the non-working Mac press and hold the power button while also pressing the following key combination: Right shift, Left Option/Alt, Left Control. You will need someone to help you unless you have gigantic hands because you also need to be pressing the Power Button at the same time.

After about 10 seconds let go of the keys, but keep pressing the Power button. Hopefully the M-series Mac will appear in the Configurator app on your second Mac by this point (the M-series Mac still won’t show any screen activity though).

The process is a little different for an M-series desktop, like the Mac mini, iMac, Mac Studio.

In this case you need to unplug it and wait for about 10 seconds.

Press and hold the power button.

Plug it in again, while still holding the power button. 

Release the power button.

How to use the Configurator software to revive an M-series Mac.

The M-series Mac should be showing in the Configurator software on the other Mac. Select the Mac you want to revive.

Click on Actions > Advanced.

Select Revive Device.

This will revive the firmware on the M-series Mac.

9.
Back up if you haven’t already or copy what you can




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This step should be taken prior to reinstalling macOS and it depends on your backup situation. You do make regular backups, or at least sync important documents, music and photos to the cloud, right?

If you’re not sweating at the moment, and are confident in your Time Machine or other backup solution, then skip to Step 10 below. But if you wish you’d backed up your Mac then now is the time to see what you can salvage from the machine.

For this, you’ll need a second Mac. If you haven’t got one then ask a friend. Follow these steps to use Target Disk Mode on an Intel Mac, or Mac Sharing Mode on an M-series Mac.

Connect both Macs together. You’ll need a USB-C to USB-C cable, or an older Thunderbolt or Firewire cable depending on the Macs being connected.

Shut down your Mac (assuming you’d been able to turn it on at all).

Start up your Mac while holding down the T button on the keyboard.

Keep holding the T button down as you hear the startup chime and keep it pressed until the Thunderbolt icon appears on your screen.

This places your Mac in Target disk mode. In Target Disk mode your Mac acts like an external drive. You should now hopefully see the hard drive for your faulty Mac on your second Mac’s Finder.

You should be able to grab the files you need from your unresponsive Mac, or even clone the entire hard drive to another external drive. Good luck!

You may also like to try one of these options to recover data from a damaged Mac: Best Mac data recovery software we include our top choices: Wondershare, Data Rescue and Stella Data Recovery for Mac.

10.
Reinstall macOS




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This is pretty drastic, but if you have tried everything else, then reinstalling the operating system could remove the issue that is stopping the Mac from starting properly.

Remember macOS Recovery from step 7 above? You can use it to reinstall macOS too.

Boot into Recovery mode as above (hold the Command and R keys while you start up, or press and hold the power button if you are on an M-series Mac).

Once in Recovery click to install the latest OS and follow the onscreen prompts.

Our article on resetting a Mac to factory settings has more information on wiping a Mac and reinstalling macOS.

11.
Make a Genius Bar appointment




Apple

If you’ve made it this far and your Mac still doesn’t work, you’ll need to take it to an Apple Genius Bar to see if they can help you fix it (or arrange for a repair under warranty). Hopefully you have got enough data from your Mac so as to be able to back up, or continue working on a new Mac.

Wondering how many years your Mac should last for? Read: How long do Macs last?



To recover lost data you could try the following apps we have reviewed:









Wondershare Recoverit












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Data Rescue







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Stellar Data Recovery for Mac







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