What does IT performance really mean?

IT is moving into the future, growing beyond its traditional role to become a center of innovation -- so then why are conversations about IT performance stuck in the past? Too often, the discussion starts with the hard numbers of quantitative performance, what I call 'speeds and feeds': details like what kind of processor, memory size, disk I/O or throughput. The problem is that using these metrics to evaluate the performance of your IT -- whether solutions, service providers or the organization itself -- comes hopelessly short of determining the value that IT is bringing to its new task of… [Continue Reading]