Sick of being the bad guy, UK taxman needs YOU(?) to help it be more 'customer-centric'

HMRC seeks AI, voice, digital engagement bods as part of tech group's overhaul
The UK's taxman is attempting to reposition itself as user-friendly, advertising a set of 'customer experience' roles – including AI and voice – in its tech group as part of an overhaul of its operating model.…