Who's Making All Those Scam Calls?

Every year, tens of millions of Americans collectively lose billions of dollars to scam callers. Where does the other end of the line lead? From a report: I flew to India at the end of 2019 hoping to visit some of the call centers that L. had identified as homes for scams. Although he had detected many tech-support scams originating from Delhi, Hyderabad and other Indian cities, L. was convinced that Kolkata -- based on the volume of activity he was noticing there -- had emerged as a capital of such frauds. I knew the city well, having covered the crime beat there for an English-language daily in the mid-1990s, and so I figured that my chances of tracking down scammers would be better there than most other places in India. I took with me, in my notebook, a couple of addresses that L. identified in the days just before my trip as possible origins for some scam calls. Because the geolocation of I.P. addresses -- ascertaining the geographical coordinates associated with an internet connection -- isn't an exact science, I wasn't certain that they would yield any scammers.

But I did have the identity of a person linked to one of these spots, a young man whose first name is Shahbaz. L. identified him by matching webcam images and several government-issued IDs found on his computer. The home address on his ID matched what L. determined, from the I.P. address, to be the site of the call center where he operated, which suggested that the call center was located where he lived or close by. That made me optimistic I would find him there. In a recording of a call Shahbaz made in November, weeks before my Kolkata visit, I heard him trying to hustle a woman in Ottawa and successfully intimidating and then fleecing an elderly man in the United States.

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