How businesses can keep colleagues and customers close

While the past 18 months or so have focused on providing business continuity in the midst of a crisis, the next year is set to bring another shift. As organizations around the world gear up to return the office -- at least in a hybrid capacity -- businesses need to make a seminal decision: should they go back to old ways of working? Or can firms take this opportunity to fundamentally review their practices and reduce the inevitable complications that have arisen throughout the pandemic? Given that firms have experienced some teething problems implementing new approaches, I would urge organizations… [Continue Reading]