ServiceNow’s Aaron Fulkerson on Digital Transformation and AI

I spoke with Aaron Fulkerson, General Manager of ServiceNow Impact, about the process of tracking digital transformation; he also discussed his insight on AI’s role. Among the topics we covered:

What are a couple of key trends driving the enterprise software market?
What’s a typical pain point for companies as they grapple with digital transformation? What advice would you give them?
Let’s talk about the ServiceNow Impact solution. How does it help companies?
What do you see for the future of digital transformation? What role will AI play?

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