Becoming a data-informed organization

We hear a lot of talk these days about the virtues of data-driven organizations. That’s certainly reasonable up to a point -- but what does it really mean? When it comes to routine operational decisions, in particular, the current bias seems to favor increased automation over human judgment. The data doesn’t lie -- or so the story goes -- so we’re better off deferring to programmatic decision models. That may be reasonable for some situations, but when you’re operating in a complex and nuanced domain, take casualty insurance claims for example, that highly automated decision paradigm can begin to fall… [Continue Reading]