Implementing automation? Plan for the long-term

It is now widely understood that automation can offer huge benefits to the business world. And yet, for every story of a company successfully leveraging automation to streamline its operations and boost productivity, there seems to be another example where it has failed to deliver on initial hopes. In 2022, I had the privilege of chairing an OpenOcean roundtable on automation with a robust line-up of leading thinkers and business leaders. One of the central takeaways from the event was that stories of automation and AI’s failure are very often the result of the same mistakes in implementation being made… [Continue Reading]