Museum World Hit by Cyberattack on Widely Used Software

Several prominent museums have been unable to display their collections online since a cyberattack hit a prominent technological service provider that helps hundreds of cultural organizations show their works digitally and manage internal documents. From a report: The Museum of Fine Arts Boston, the Rubin Museum of Art in New York and the Crystal Bridges Museum of American Art in Arkansas were among the institutions confirming that their systems have experienced outages in recent days. The service provider, Gallery Systems, said in a recent message to clients, which was obtained by The New York Times, that it had noticed a problem on Dec. 28, when computers running its software became encrypted and could no longer operate.

'We immediately took steps to isolate those systems and implemented measures to prevent additional systems from being affected, including taking systems offline as a precaution,' the company said in the message. 'We also launched an investigation and third-party cybersecurity experts were engaged to assist. In addition, we notified law enforcement.' Signs of disruption were evident on several museum websites because eMuseum, a tool that usually lets visitors search online collections, was down. There was also disruption behind the scenes: Some curators said that they had returned from their winter vacations to find themselves unable to access sensitive information from another Gallery Systems program called TMS. That system can include the names of donors, loan agreements, provenance records, shipping information and storage locations of priceless artworks.

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