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DPD chatbot blasts courier company, swears, and dabbles in awful poetry

mardi 23 janvier 2024, 10:30 , par TheRegister
So this is the AI revolution
We know that 'AI' is all the rage for now, but the recent experience of a DPD customer suggests that just because you can replace customer support with a chatbot doesn't mean you should.…
Lire la suite sur TheRegister
https://go.theregister.com/feed/www.theregister.com/2024/01/23/dpd_chatbot_goes_rogue/

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