HP CEO Evokes James Bond-Style Hack Via Ink Cartridges

An anonymous reader quotes a report from Ars Technica: Last Thursday, HP CEO Enrique Lores addressed the company's controversial practice of bricking printers when users load them with third-party ink. Speaking to CNBC Television, he said, 'We have seen that you can embed viruses in the cartridges. Through the cartridge, [the virus can] go to the printer, [and then] from the printer, go to the network.' That frightening scenario could help explain why HP, which was hit this month with another lawsuit over its Dynamic Security system, insists on deploying it to printers.

Dynamic Security stops HP printers from functioning if an ink cartridge without an HP chip or HP electronic circuitry is installed. HP has issued firmware updates that block printers with such ink cartridges from printing, leading to the above lawsuit (PDF), which is seeking class-action certification. The suit alleges that HP printer customers were not made aware that printer firmware updates issued in late 2022 and early 2023 could result in printer features not working. The lawsuit seeks monetary damages and an injunction preventing HP from issuing printer updates that block ink cartridges without an HP chip.

Unsurprisingly, Lores' claim comes from HP-backed research. The company's bug bounty program tasked researchers from Bugcrowd with determining if it's possible to use an ink cartridge as a cyberthreat. HP argued that ink cartridge microcontroller chips, which are used to communicate with the printer, could be an entryway for attacks. It's clear that HP's tactics are meant to coax HP printer owners into committing to HP ink, which helps the company drive recurring revenue and makes up for money lost when the printers are sold. Lores confirmed in his interview that HP loses money when it sells a printer and makes money through supplies. But HP's ambitions don't end there. It envisions a world where all of its printer customers also subscribe to an HP program offering ink and other printer-related services. 'Our long-term objective is to make printing a subscription. This is really what we have been driving,' Lores said.

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