Google 'Talk To a Live Rep' Brings Pixel's Hold for Me To All Search Users

Google Search Labs is testing a 'Talk to a Live Representative' feature where it will 'help you place the call, wait on hold, and then give you a call once a live representative is available.' From a report: When you search for customer service numbers, which Google recently started surfacing for Knowledge Panels, you might see a prominent 'Talk to a live representative' prompt. Very simply, Google will call the support line 'for you and wait on hold until a customer service representative picks up.' At that time, Google will call you so you can get on with your business.

To 'Request a call,' you first specify a reason for why you're calling. In the case of airlines, it's: Update existing booking, Luggage issue, Canceled flight, Other issue, Flight check-in, Missed my flight, and Delayed flight. You then provide your phone number, with Google sending SMS updates. The Request page will note the estimated wait time. After submitting, you can cancel the request at any time.

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