New gen AI tool helps ease IT workloads

We've known for a long time that working in IT can be stressful and that stressed staff can put the organization at risk. IT ops management platform InvGate is launching a new set of AI tools that aim to help IT teams do their jobs faster and more effectively. InvGate AI Hub's generative AI tools focus on lowering the workload of IT operations teams by simplifying or automating complex tasks. The solution can improve detailed responses to requests that agents can use to quickly address support tickets and resolve user issues. It allows support agents to speed up the knowledge… [Continue Reading]