DoorDash introduces SafeChat+ to enhance platform safety with AI

DoorDash, the popular food delivery platform, is taking a big step forward to ensure both the safety and positive experiences of its users. SafeChat+ is a new feature that leverages artificial intelligence to provide an even safer and better experience for everyone involved. SafeChat+ is designed to review in-app conversations and detect and prevent verbal abuse or harassment between consumers and Dashers. With SafeChat+, if an inappropriate or abusive conversation is detected, Dashers will have the option to quickly cancel the order without any impact on their ratings. In cases where the order is already completed, the feature will automatically… [Continue Reading]