Microsoft puts repair front and center

It seems the success of the Framework laptops, as well the community’s relentless focus on demanding repairable devices and he ensuing legislation, are starting to have an impact. It wasn’t that long ago that Microsoft’s Surface devices were effectively impossible to repair, but with the brand new Snapdragon X Elite and Pro devices, the company has made an impressive U-turn, according to iFixIt. Both the new Surface Laptop and Surface Pro are exceptionally easy to repair, and take cues from Framework’s hardware.

Microsoft’s journey from the unrepairable Surface Laptop to the highly repairable devices on our teardown table should drive home the importance of designing for repair. The ability to create a repairable Surface was always there but the impetus to design for repairable was missing. I’ll take that as a sign that Right to Repair advocacy and legislation has begun to bear fruit.
↫ Shahram Mokhtari

The new Surface devices contain several affordances to make opening them up and repairing them easier. They take cues from Framework in that inside screws and components are clearly labeled to indicate what type they are and which parts they’re holding in place, and there’s a QR code that leads to online repair guides, which were available right away, instead of having to wait months to forever for those to become accessible. The components are also not layered; in other words,you don’t need to remove six components just to get to the SSD, or whatever – some laptops require you to take out the entire mainboard just to get access to the fans to clean them, which is bananas.

Microsoft technically doesn’t have to do any of this, so it’s definitely praiseworthy that their hardware department is going the extra kilometre to make this happen. The fact that even the Surface Pro, a tablet, can be reasonably opened up and repaired is especially welcome, since tablets are notoriously difficult to impossible to repair.