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BT bets big on AI with ServiceNow to cut legacy baggage

mercredi 3 juillet 2024, 12:30 , par TheRegister
Promises no pink slips despite service desk in crosshairs
BT Group expects to cut its use of third-party support staff in service desk roles after it has introduced GenAI technology from ServiceNow.…
Lire la suite sur TheRegister
https://go.theregister.com/feed/www.theregister.com/2024/07/03/bt_servicenow_savings/

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