How AI is changing the customer service experience [Q&A]

Artificial intelligence is having an impact on more and more areas of our lives. In the customer service field it's increasingly being used to improve customer experience and create more effective interactions. But how good is AI at dealing with customers? And are businesses using it effectively? We spoke to Josh Kim, co-founder and CEO of AI-based chat and customer experience platform Channel Talk, to learn more. BN: How are businesses already using AI in customer service? JK: We are seeing enterprises increasingly leverage AI to enhance customer service in various ways. This adoption is evident in AI-driven tools such… [Continue Reading]