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64% of people not happy about idea of AI-generated customer service

mardi 9 juillet 2024, 17:11 , par TheRegister
Not unreasonably, nearly half worried it would give them the 'wrong answers'
Customers would prefer companies to ignore AI when it comes to providing aftersales service, according to a report published today.…
Lire la suite sur TheRegister
https://go.theregister.com/feed/www.theregister.com/2024/07/09/gartner_simply_replacing_hold_music/

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