Self-service password reset: How the cure could introduce more security ills

Passwords certainly aren’t new -- they began in ancient civilizations so tribes and their militaries could identify their members and allies. But the management problems they present in a digital world so utterly dependent upon them are voluminous and costly. On average, business users have 87 passwords for their work-related accounts. Granting this complexity, users will inevitably need to turn to IT several times a year to resolve password lock outs. Forrester estimates that it costs an organization $70 per password reset and that large, U.S.-based enterprises allocate $1M annually for password-related support costs. While Self-Service Password Reset (SSPR) tools… [Continue Reading]