Data Breach Exposes Millions of mSpy Spyware Customers

An anonymous reader quotes a report from TechCrunch: A data breach at the phone surveillance operation mSpy has exposed millions of its customers who bought access to the phone spyware app over the past decade, as well as the Ukrainian company behind it. Unknown attackers stole millions of customer support tickets, including personal information, emails to support, and attachments, including personal documents, from mSpy in May 2024. While hacks of spyware purveyors are becoming increasingly common, they remain notable because of the highly sensitive personal information often included in the data, in this case about the customers who use the service. The hack encompassed customer service records dating back to 2014, which were stolen from the spyware maker's Zendesk-powered customer support system.

mSpy is a phone surveillance app that promotes itself as a way to track children or monitor employees. Like most spyware, it is also widely used to monitor people without their consent. These kinds of apps are also known as 'stalkerware' because people in romantic relationships often use them to surveil their partner without consent or permission. The mSpy app allows whoever planted the spyware, typically someone who previously had physical access to a victim's phone, to remotely view the phone's contents in real-time. As is common with phone spyware, mSpy's customer records include emails from people seeking help to surreptitiously track the phones of their partners, relatives, or children, according to TechCrunch's review of the data, which we independently obtained. Some of those emails and messages include requests for customer support from several senior-ranking U.S. military personnel, a serving U.S. federal appeals court judge, a U.S. government department's watchdog, and an Arkansas county sheriff's office seeking a free license to trial the app. Even after amassing several million customer service tickets, the leaked Zendesk data is thought to represent only the portion of mSpy's overall customer base who reached out for customer support. The number of mSpy customers is likely to be far higher. mSpy's owners, a Ukraine-based company called Brainstack, have yet to publicly disclose the breach. You can visit Have I Been Pwned to see if your email address was involved in a breach.

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