Salesforce CEO Marc Benioff Says Microsoft Copilot Has Disappointed Many Customers

Marc Benioff said Microsoft's Copilot AI hasn't lived up to the hype. The Salesforce CEO said on the company's second-quarter earnings call that its own AI is nothing like Copilot, which he said was unimpressive. From a report: 'So many customers are so disappointed in what they bought from Microsoft Copilot because they're not getting the accuracy and the response that they want,' Benioff said. 'Microsoft has disappointed so many customers with AI.'

Microsoft Copilot integrates OpenAI's ChatGPT tech into the company's existing suite of business software like Word, Excel, and PowerPoint that comes with Microsoft 365. Launched last year, Copilot is meant to help companies boost productivity by responding to employee prompts and helping them with daily tasks like scheduling meetings, writing up product announcements, and creating presentations. In response to Benioff's comments, Jared Spataro, Microsoft's corporate vice president for AI at work, said in a statement to Fortune that the company was 'hearing something quite different' from its customers.

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