Sonos promises to fix its poorly designed new app

Sonos is admitting that its May app release was a disaster, but the company says it is committed to fixing the situation. In response to heavy criticism, Sonos has announced several new commitments aimed at addressing the issues with its app and restoring customer trust. Sonos CEO Patrick Spence acknowledged the missteps, stating, “Our priority since its release has been -- and continues to be -- fixing the app.” The company has unveiled seven key commitments, which include improving pre-launch testing, extending warranties for existing products, and updating its app regularly every 2-4 weeks. Among the promises, Sonos will also… [Continue Reading]