Sonos Unveils Overhaul Plan After App Debacle

Sonos CEO Patrick Spence has unveiled a plan to address the fallout from the company's botched app release in May 2024. The audio equipment maker aims to overhaul its software development practices and rebuild customer trust after the controversial update sparked widespread criticism, The Verge reports.

The company will extend warranties by one year for select products and implement more rigorous testing processes, including an expanded beta program. Sonos has also pledged to introduce major app changes gradually and create an opt-in system for experimental features.

To improve internal accountability, Sonos will appoint a 'quality ombudsperson' to escalate concerns and report to leadership. The firm also plans to establish a customer advisory board for pre-launch feedback. Executive bonuses will be tied to app quality improvements and regaining customer confidence.

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