Windows 11 bug prevents Dell PCs from shutting down, but there’s a fix

Users of Windows 11’s big “24H2” annual feature upgrade. have discovered further problems with the update. This is apparently a fairly widespread error that prevents PCs and laptops made by Dell from shutting down, as reported by Windows Latest. Hibernation also does not work on affected systems.

A support document from the manufacturer states that this is a compatibility problem with Windows 11 24H2, related to the Dell Encryption App. Version 11.9 of Dell’s software is not compatible with the update and prevents the PC from shutting down properly.




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While Microsoft halted the 24H2 update for Windows 11 machines plagued by other compatibility issues, such as the recently discovered blocking of USB printers or the problems with Ubisoft games, the update has not been paused for affected Dell PCs. That means Dell users are still being offered version 24H2 and run the risk of no longer being able to shut down their system properly.

How to solve the problem

Microsoft itself has not addressed the problem, but fortunately Dell was able to provide a solution. With the new version 11.10 of the Dell Encryption App, the error should no longer occur. The new software version is automatically loaded onto your system when the problem is detected, so you don’t have to do anything else.

There are currently no reports of other manufacturers who have discovered a similar problem with 24H2. However, there appear to be sound problems on Asus PCs, as Dolby Digital is no longer installed with this version of Windows 11. If this problem occurs, you will need to download the drivers yourself (see manufacturer FAQ).