Over 30 percent of organizations need daily specialist support on virtual desktop issues

A new survey of 1,000 front line IT workers from Nexthink finds that 31 percent of organizations have daily virtual desktop infrastructure (VDI) problems requiring specialist intervention. A further 40 percent are having issues on a weekly basis, as level one and two support staff are often unable to manage the complexity of VDI. Further complicating things is the fact that a substantial proportion of these escalated issues are not necessarily specific to VDI. Application functionality failures (54 percent) and slow performance (47 percent) account for two of the top three most reported issues to IT teams, neither of which… [Continue Reading]