Some Passengers Riding in Waymo's Driverless Cars Face Uncomfortable Situations

Alphabet's Waymo robotaxis are providing 'hundreds of thousands of driverless rides each month,' reports the Washington Post. But as the robotaxi service expands in San Francisco, Los Angeles, Phoenix and Austin, some passengers 'have found that traveling by robotaxi can make riders into sitting ducks for a new form of public harassment.'

The Washington Post spoke with four Waymo passengers, three of them women, who said they experienced harassment or what felt like threats to their safety from people who followed, obstructed or attempted to enter a driverless vehicle they were riding in...

Elliot, a tech worker in San Francisco, recalled in a phone interview a 'scary' situation during a Waymo ride late one night in October. A pedestrian tried to enter the driverless vehicle as it waited at a red light. 'Go away,' Elliot yelled at the man as he knocked on the window before briefly flashing what looked like a knife, video of the incident viewed by The Post showed... In the moment, Elliot said, he wished someone could have 'slammed on the gas and gotten away from this guy,' adding that Waymo should change how its vehicles respond in such situations...

Madelline, a 25-year-old restaurant server in San Francisco, said that during a recent Waymo ride at around 2 a.m., the driverless vehicle had to stop after two drivers ahead began yelling at each other and throwing things out of their cars in what appeared to be a road rage dispute. The two cars blocked an intersection and one person got out of one of the vehicles. 'I was definitely panicking a little bit,' Madelline said, as her car waited for the road to clear instead of turning off as a human driver might do... She would like to have more control over a robotaxi's route but still prefers Waymo rides to using Uber or Lyft, whose drivers sometimes make her uncomfortable...

In September, Amina V. was on her way to a hair appointment when a man stepped in front of her robotaxi and the car stalled in the middle of the street. She already had been recording herself in the Waymo, so she turned the camera to capture the man hitting on her while her car stood frozen in San Francisco's Soma neighborhood.

And one Saturday night at 10:30 p.m., a tech worker named Stephanie took a driverless Waymo robotaxi with her sister, and reports confronting 'several young men close to the robotaxi honking and yelling, 'Hey, ladies — you guys are hot.'
If she or another human had been driving, it would have been easy to reroute the car to avoid leading the pursuers to her home. But she was scared and didn't know how to change the robot's path. She called 911, but a dispatcher said they couldn't send a police car to a moving vehicle, Stephanie recalled... [S]he said the other car gave up the chase when the Waymo was a minute from her house. She and her sister arrived home safely, though terrified. Stephanie didn't catch the car's license plate number, which the 911 dispatcher requested after her ride concluded. Waymo vehicles, like other driverless cars in development, use multiple cameras to help make sense of the world around them. But when she later asked the company for the car's video footage, hoping it had captured the license plate, Waymo declined to provide it, she said.

She would like closer coordination between Waymo and first responders and says she is now unsure about self-driving rides after dark. 'I would feel safe taking it during the day,' Stephanie said. But 'at night, maybe I'm safer having someone else in the car just in case something happens.'

A Waymo spokesperson told the Washington Post that their support agents will stay on the line with riders who call in about incidents like this, also working with law enforcement as appropriate — but the agents can't change the vehicle's specific route. (The Post adds that Waymo passengers 'can tell a vehicle to pull over or change its next stop or destination using the Waymo app, or ask a support agent to make similar changes.')

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