Virgin Money Chatbot Scolds Customer Who Typed 'Virgin'

Virgin Money's AI-powered chatbot has reprimanded a customer who used the word 'virgin,' underlining the pitfalls of rolling out external AI tools. From a report: In a post last week on social media site LinkedIn, David Birch, a fintech commentator and Virgin Money customer, shared a picture of his online conversation with the bank in which he asked: 'I have two ISAs with Virgin Money, how do I merge them?' The bank's customer service tool responded: 'Please don't use words like that. I won't be able to continue our chat if you use this language,' suggesting that it deemed the word 'virgin' inappropriate.

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