Most US Workers Avoid AI Chatbots Despite Productivity Benefits, PEW Finds

Most American workers are not embracing AI chatbots in their jobs, with 55% rarely or never using these tools and 29% completely unfamiliar with them, according to a Pew Research Center survey released Tuesday.

Only 16% of workers report regular use of AI chatbots like ChatGPT, Gemini or Copilot. Adoption is highest among younger workers (23% of those aged 18-29) and those with post-graduate degrees (26%). Among users, research (57%), editing content (52%), and drafting reports (47%) top the list of applications. While 40% find chatbots extremely or very helpful for working faster, just 29% say they significantly improve work quality.

For the majority who don't use AI chatbots, 36% cite lack of relevance to their job as the primary reason. Employer attitudes remain largely neutral, with half neither encouraging nor discouraging usage. The technology sector leads in workplace adoption, with 36% of employers actively promoting chatbot use, followed by financial services (24%).

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