What is an AI agent and why should you build one?

AI agents are having a moment. From automating customer service to optimizing supply chains, AI agents are constantly promising to transform how organizations operate -- faster, smarter and more efficiently. In fact, recent research from Salesforce shows that 93 percent of IT leaders plan to implement AI agents in the next two years. But what exactly is an AI agent? An AI agent is a software system that can autonomously perform tasks like answering customer inquiries and translating documents in multiple languages, improving overall efficiency and customer experience. Unlike traditional automation tools that follow static rules, AI agents continuously learn… [Continue Reading]