IBM CEO Says AI Has Replaced Hundreds of Workers But Created New Programming, Sales Jobs

IBM CEO Arvind Krishna said the tech giant has used AI, and specifically AI agents, to replace the work of a couple hundred human resources workers. As a result, it has hired more programmers and salespeople, he said. From a report: Krishna's comments on Monday come as businesses sort through the workforce impacts of AI and AI agents, the independent bots that can autonomously perform tasks like analyze spreadsheets, conduct research and draft emails.

While there haven't yet been widespread layoffs or downsizing as a result of AI across the economy, some business leaders have said they are holding down head count as they investigate the use of the technology.

Meanwhile, the information-technology workforce has continued to shrink as AI weighs on hiring and some workers leave the field. For IBM, which this week hosts its annual Think conference in Boston, AI adoption has led it to boost hiring in some functions.

Read more of this story at Slashdot.