Lack of 'digital dexterity' set to harm public sector AI investment

We reported a few weeks ago on the challenges businesses face in getting workers to adapt to new generative AI technology. The latest report from digital experience specialist Nexthink, based on a survey of 220 public sector IT decision makers, shows that this is a particular problem in the public sector, with 96 percent of IT leaders believing this new era of digital transformation will increase digital friction. Only 47 percent of public sector employees are deemed to have the digital dexterity required to adapt to technological change. While a further 93 percent of respondents expect workers to be daunted… [Continue Reading]