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Klarna CEO Says Company Will Use Humans To Offer VIP Customer Service
vendredi 6 juin 2025, 12:00 , par Slashdot
![]() But, he insisted, this doesn't mean there isn't an opportunity for humans to work at his company. 'We think offering human customer service is always going to be a VIP thing,' he said, comparing it to how people pay more for clothing stitched by hand rather than machines. 'So we think that two things can be done at the same time. We can use AI to automatically take away boring jobs, things that are manual work, but we are also going to promise our customers to have a human connection.' Read more of this story at Slashdot.
https://slashdot.org/story/25/06/06/0050210/klarna-ceo-says-company-will-use-humans-to-offer-vip-cus...
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