Starbucks To Roll Out Microsoft Azure OpenAI Assistant For Baristas

Starbucks is piloting a generative AI assistant called 'Green Dot Assist' to streamline barista tasks and improve service speed, with plans for a broader rollout in fiscal 2026. The assistant is built on Microsoft Azure's OpenAI platform. CNBC reports: Instead of flipping through manuals or accessing Starbucks' intranet, baristas will be able to use a tablet behind the counter equipped with Green Dot Assist to get answers to a range of questions, from how to make an iced shaken espresso to troubleshooting equipment errors. Baristas can either type or verbally ask their queries in conversational language.

As the AI assistant evolves, Starbucks has even bigger plans for its next generation. Those ideas include automatically creating a ticket with IT for equipment issues or generating suggestions for a substitute when a barista calls out of work, according to [Starbucks Chief Technology Officer Deb Hall Lefevre]. Lefevre said tenured baristas have been learning to use the new POS in as little as an hour. Plus, the technology can offer personalized recommendations and loyal customers' repeat orders, helping Starbucks achieve the personalized touch it's looking to bring back to its cafes.
'It's just another example of how innovation technology is coming into service of our partners and making sure that we're doing all we can to simplify the operations, make their jobs just a little bit easier, maybe a little bit more fun, so that they can do what they do best,' Lefevre told CNBC.

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