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Half of businesses rethink ditching humans for customer service bots

mercredi 11 juin 2025, 14:15 , par TheRegister
Agentless contact center 'not yet technically feasible, nor operationally desirable'
Good news for consumers frustrated by wading through pools of AI treacle in search of customer service - businesses are reportedly turning back to human agents 'amid AI integration challenges.'…
Lire la suite sur TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/06/11/gartner_ai_customer_service/

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