Ingram Micro’s IT outage stretches into second day

Ingram Micro is grappling with an IT outage that has stretched into a second day, leaving partners and customers of the global IT distributor unable to access some services.

The company’s main homepage still displays a curt message saying, “We are currently experiencing technical difficulties. We apologize for the inconvenience and are working to resolve the issue as quickly as possible….”

Some other domains operated by the company were even more terse, saying only “An error occurred while processing your request,” followed by an error code referencing Akamai Technologies’ EdgeSuite CDN, yet login pages to several of its partner and customer portals at other domain names made no mention of the problem and appeared to function.

The company’s cloud service status page at status.cloud.im reported that its reseller control panel, marketplace API, Microsoft 365 management console, Microsoft Azure Cloud Solution Provider and New Commerce Experience portals, and Professional Services Automation integration tools were operational and listed no incidents within the last 30 days.

Email and phone inquiries to Ingram Micro offices in several countries went unanswered.

The disruption, which began on July 3, has sparked frustration among users, many of whom have taken to Reddit to voice concerns and speculate on possible causes. Suggestions range from a ransomware attack to issues stemming from a recent software update: Ingram made its Xvantage Enable AI platform generally available the day the problems began.

One Reddit user claiming to be an Ingram customer described their experience trying to reach the company, saying that the company’s website had been inaccessible since early in the US day and that they were receiving only automated replies to their emails to the company.

After a 30-minute wait on the phone, the user wrote, they finally reached a company representative who told them the entire website and ordering system were down, adding that they believed the company had been “targeted,” and that engineers were working on the issue. With the ordering system down, other Reddit users also expressed concerns about not being able to manage their customers’ services and not being able to manage software licenses or place orders for hardware.