Visa and Mastercard Are Getting Overwhelmed By Gamer Fury Over Censorship

An anonymous reader quotes a report from Polygon: In the wake of storefronts like Steam and itch.io curbing the sale of adult games, irate fans have started an organized campaign against the payment processors that they believe are responsible for the crackdown. While the movement is still in its early stages, people are mobilizing with an eye toward overwhelming communication lines at companies like Visa and Mastercard in a way that will make the concern impossible to ignore. On social media sites like Reddit and Bluesky, people are urging one another to get into contact with Visa and Mastercard through emails and phone calls. Visa and Mastercard have become the targets of interest because the affected storefronts both say that their decisions around adult games were motivated by the danger of losing the ability to use major payment processors while selling games. These payment processors have their own rules regarding usage, but they are vaguely defined. But losing infrastructure like this could impact audiences well beyond those who care about sex games, spokespeople for Valve and itch.io said.

In a now-deleted post on the Steam subreddit with over 17,000 upvotes, commenters say that customer service representatives for both payment processors seem to already be aware of the problem. Sometimes, the representatives will say that they've gotten multiple calls on the subject of adult game censorship, but that they can't really do anything about it. The folks applying pressure know that someone at a call center has limited power in a scenario like this one; typically, agents are equipped to handle standard customer issues like payment fraud or credit card loss. But the point isn't to enact change through a specific phone call: It's to cause enough disruption that the ruckus theoretically starts costing payment processors money.

'Emails can be ignored, but a very very long queue making it near impossible for other clients to get in will help a lot as well,' reads the top comment on the Reddit thread. In that same thread, people say that they're hanging onto the call even if the operator says that they'll experience multi-hour wait times presumably caused by similar calls gunking up the lines. Beyond the stubbornness factor, the tactic is motivated by the knowledge that most customer service systems will put people who opt for call-backs in a lower priority queue, as anyone who opts in likely doesn't have an emergency going on. 'Do both,' one commenter suggests. 'Get the call back, to gum up the call back queue. Then call in again and wait to gum up the live queue.' People are also using email to voice their concerns directly to the executives at both Visa and Mastercard, payment processors that activist group Collective Shout called out by name in their open letter requesting that adult games get pulled. Emails are also getting sent to customer service.

Read more of this story at Slashdot.