AOL Finally Discontinues Its Dial-Up Internet Access - After 34 Years

AOL (now a Yahoo subsidiary) just announced its dial-up internet service will be discontinued at the end of September.

'The change also means the retirement of the AOL Dialer software and the AOL Shield browser, both designed for older operating systems and slow connections that relied on the familiar screech of a modem handshake,' remembers Slashdot reader BrianFagioli (noting that dial-up Internet 'was once the gateway to the web for millions of households, back when speeds were measured in kilobits and waiting for a picture to load could feel like an eternity.')

AOL's dial-up service 'has been publicly available for 34 years,' writes Tom's Hardware. But AppleInsider notes the move comes more than 40 years after AOL started 'as a very early Apple service.'
AOL itself started back in 1983 under the name Control Video Corporation, offering online services for the Atari 2600 console. After failing, it became Quantum Computer Services in 1985, eventually launching AppleLink in 1988 to connect Macintosh computers together... With the launch of PC Link for IBM-compatible PCs in 1988 and parting from Apple in October 1989, the company rebranded itself as America Online, or AOL... Even at its height, dial-up connections could get up to 56 kilobits per second under ideal conditions, while modern connections are measured in megabits and gigabits. Most of the service was also what's considered a 'walled garden,' with features that were only available through AOL itself and that it wasn't the actual, untamed Internet.
In the 1990s AOL 'was how millions of people were introduced to the Internet,' the article remembers, adding that 'Even after the AOL Time Warner acquisition and the 2015 acquisition by Verizon, AOL was still a popular service. Astoundingly, it counted about two million dial-up subscribers at the time.'
In the 2021 acquisition of assets from Verizon by Apollo Global Management, AOL was said to have 1.5 million people paying for services. However, this was more for technical support and software, rather than for actual Internet access. A CNBC report at the time reports that the dial-up user count was 'in the low thousands'.... While it dies off, not with a bang but a whimper, AOL's dial-up is still remembered as one of the most transformative services in the Internet age.

'This change does not impact the numerous other valued products and services that these subscribers are able to access and enjoy as part of their plans,' a Yahoo spokesperson told PC Magazine this week. 'There is also no impact to our users' free AOL email accounts.'

AOL's disastrous 2001 merger with Time Warner and ongoing inability to deliver broadband to its customers... left it on a path to decline that acquiring such widely read sites as Engadget [2005] and TechCrunch [2010] did not stem. By 2014, the number of dial-up AOL customers had collapsed to 2.34 million. A year later, Verizon bought the company for $4.4 billion in an internet-content play that turned out to be as doomed as the Time Warner transaction. In 2021, Verizon unloaded both AOL and Yahoo, which it had separately purchased in 2017, to the private-equity firm Apollo Global Management....

The demise of AOL's dial-up service does not mean the extinction of the oldest form of consumer online access. Estimates from the Census Bureau's 2023 American Community Survey show 163,401 Americans connected to the internet via dial-up that year.

That was by far the smallest segment of the internet-using population, dwarfed by 100,166,949 subscribing to such forms of broadband as 'cable, fiber optic, or DSL'; 8,628,648 using satellite; 3,318,901 using 'Internet access without a subscription' (which suggests Wi-Fi from coffee shops or public libraries); and 1,445,135 via 'other service.'
The remaining AOL dial-up subscribers will need to find some sort of replacement, which in rural areas may be limited to fixed wireless or SpaceX's considerably more expensive Starlink. Or they may wind up joining the ranks of Americans with no internet access: 6,866,059, in those 2023 estimates.

Read more of this story at Slashdot.