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UK Government Trial of M365 Copilot Finds No Clear Productivity Boost
vendredi 5 septembre 2025, 12:00 , par Slashdot
![]() According to the M365 Copilot monitoring dashboard made available in the trial, an average of 72 M365 Copilot actions were taken per user. 'Based on there being 63 working days during the pilot, this is an average of 1.14 M365 Copilot actions taken per user per day,' the study says. Word, Teams, and Outlook were the most used, and Loop and OneNote usage rates were described as 'very low,' less than 1 percent and 3 percent per day, respectively. 'PowerPoint and Excel were slightly more popular; both experienced peak activity of 7 percent of license holders using M365 Copilot in a single day within those applications,' the study states. The three most popular tasks involved transcribing or summarizing a meeting, writing an email, and summarizing written comms. These also had the highest satisfaction levels, we're told. Participants were asked to record the time taken for each task with M365 Copilot compared to colleagues not involved in the trial. The assessment report adds: 'Observed task sessions showed that M365 Copilot users produced summaries of reports and wrote emails faster and to a higher quality and accuracy than non-users. Time savings observed for writing emails were extremely small. 'However, M365 Copilot users completed Excel data analysis more slowly and to a worse quality and accuracy than non-users, conflicting time savings reported in the diary study for data analysis. PowerPoint slides [were] over 7 minutes faster on average, but to a worse quality and accuracy than non-users.' This means corrective action was required. A cross-section of participants was asked questions in an interview -- qualitative findings -- and they claimed routine admin tasks could be carried out with greater efficiency with M365 Copilot, letting them 'redirect time towards tasks seen as more strategic or of higher value, while others reported using these time savings to attend training sessions or take a lunchtime walk.' Nevertheless, M365 Copilot did not necessarily make them more productive, the assessment found. This is something Microsoft has worked on with customers to quantify the benefits and justify the greater expense of a license for M365 Copilot. Read more of this story at Slashdot.
https://news.slashdot.org/story/25/09/04/2326232/uk-government-trial-of-m365-copilot-finds-no-clear-...
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ven. 5 sept. - 23:37 CEST
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