IT issues cost 100s of 1,000s of hours in lost productivity

A new report shows that poor digital employee experience (DEX) directly costs global businesses an average of 470,000 hours per year in lost productivity, equivalent to around 226 full-time employees. The study from Nexthink, based on analysis of data from more than 20m endpoints across 474 global businesses, finds the average employee suffers 14 negative digital experiences a week. These include device crashes, application glitches, or slow load times, and can reduce productivity and collaboration while also increasing employee frustration and stress. The research also indicates a strong link between an organization’s DEX score and productivity loss. For every 10-point… [Continue Reading]