How AI-powered digital employee experience programs are reshaping IT [Q&A]

Digital employee experience, or DEX, is about how employees engage with the technology and services they use every day: everything from laptops, apps, collaboration tools to networks. We spoke to Dean Fernandes, CTO of NWN.ai to find out more about the importance of DEX and how it’s changing the world of IT. BN: What exactly is digital employee experience, and how is it different from traditional IT support? DF: IT support is about providing employees with tools and systems to help them perform their jobs, but DEX is more about how those tools actually feel to use. With DEX, we… [Continue Reading]