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John Henry still leading the race vs. AI in customer service

mercredi 3 décembre 2025, 23:30 , par TheRegister
Gartner found only 20% of customer service leaders have cut human agents because of AI
The world’s smallest digital violin is playing for AI chatbots, which are having a hard time elbowing out their human counterparts for jobs in customer service, according to a Gartner study.…
Lire la suite sur TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/12/03/john_henry_ai_customer_service/

Voir aussi

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human Newly launched civil service pension portal from Capita is crapita, users report TheRegister 3 Dec
leading Véligo : le service de location de vélos électriques dévoile ses nouveaux VAE 01net 3 Dec
gartner OpenAI Declares 'Code Red' As Google Catches Up In AI Race Slashdot 3 Dec
race AWS joins Microsoft, Google in the security AI agent race TheRegister 2 Dec
henry Israël déploie son bouclier laser : l'Iron Beam entre en service ! Génération-NT 2 Dec
customer Apple appoints new vice president of AI as John Giannandrea steps down BetaNews 2 Dec
service Swiss Illegal Cryptocurrency Mixing Service Shut Down Slashdot 2 Dec
john Zig quits GitHub, says Microsoft's AI obsession has ruined the service TheRegister 2 Dec
human Amazon and Google Announce Resilient 'Multicloud' Networking Service Plus an Open API for Interoperability Slashdot 1 Dec
leading Uber Launches Driverless Robotaxi Service in Abu Dhabi, and Plans Many More Slashdot29 Nov
gartner Frais de mise en service offerts : le bon plan Fibre d'Orange à ne pas manquer pour le Black Friday ! Génération-NT29 Nov
race Netflix joins the race for the next Wordle with new app BoingBoing28 Nov
henry Brit telco Brsk confirms breach as bidding begins for 230K+ customer records TheRegister28 Nov
customer Uber et WeRide lancent leur service de robotaxis à Abu Dhabi Génération-NT27 Nov
service NordVPN : un service VPN et plus à -74 % pour le Black Friday Génération-NT26 Nov
john The exascale offensive: America's race to rule AI HPC TheRegister26 Nov
human Adieu WINS : Microsoft débranche définitivement son vieux service de noms Génération-NT25 Nov
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