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John Henry still leading the race vs AI in customer service

mercredi 3 décembre 2025, 23:30 , par TheRegister
Gartner found only 20% of customer service leaders have cut human agents because of AI
The world’s smallest digital violin is playing for AI chatbots, which are having a hard time elbowing out their human counterparts for jobs in customer service, according to a Gartner study.…
Lire la suite sur TheRegister
https://go.theregister.com/feed/www.theregister.com/2025/12/03/john_henry_ai_customer_service/

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Date Actuelle
mer. 24 déc. - 10:01 CET