Why One Man Is Fighting For Our Right To Control Our Garage Door Openers

An anonymous reader quotes a report from the New York Times: A few years ago, Paul Wieland, a 44-year-old information technology professional living in New York's Adirondack Mountains, was wrapping up a home renovation when he ran into a hiccup. He wanted to be able to control his new garage door with his smartphone. But the options available, including a product called MyQ, required connecting to a company's internet servers. He believed a 'smart' garage door should operate only over a local Wi-Fi network to protect a home's privacy, so he started building his own system to plug into his garage door. By 2022, he had developed a prototype, which he named RATGDO, for Rage Against the Garage Door Opener. He had hoped to sell 100 of his new gadgets just to recoup expenses, but he ended up selling tens of thousands. That's because MyQ's maker did what a number of other consumer device manufacturers have done over the last few years, much to the frustration of their customers: It changed the device, making it both less useful and more expensive to operate.

Chamberlain Group, a company that makes garage door openers, had created the MyQ hubs so that virtually any garage door opener could be controlled with home automation software from Apple, Google, Nest and others. Chamberlain also offered a free MyQ smartphone app. Two years ago, Chamberlain started shutting down support for most third-party access to its MyQ servers. The company said it was trying to improve the reliability of its products. But this effectively broke connections that people had set up to work with Apple's Home app or Google's Home app, among others. Chamberlain also started working with partners that charge subscriptions for their services, though a basic app to control garage doors was still free.

While Mr. Wieland said RATGDO sales spiked after Chamberlain made those changes, he believes the popularity of his device is about more than just opening and closing a garage. It stems from widespread frustration with companies that sell internet-connected hardware that they eventually change or use to nickel-and-dime customers with subscription fees. 'You should own the hardware, and there is a line there that a lot of companies are experimenting with,' Mr. Wieland said in a recent interview. 'I'm really afraid for the future that consumers are going to swallow this and that's going to become the norm.' For Mr. Wieland, the fight isn't over. He started a company named RATCLOUD, for Rage Against the Cloud. He said he was developing similar products that were not yet for sale.

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