Air Canada Found Liable For Chatbot's Bad Advice On Plane Tickets

An anonymous reader quotes a report from CBC.ca: Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot. In an argument that appeared to flabbergast a small claims adjudicator in British Columbia, the airline attempted to distance itself from its own chatbot's bad advice by claiming the online tool was 'a separate legal entity that is responsible for its own actions.'

'This is a remarkable submission,' Civil Resolution Tribunal (CRT) member Christopher Rivers wrote. 'While a chatbot has an interactive component, it is still just a part of Air Canada's website. It should be obvious to Air Canada that it is responsible for all the information on its website. It makes no difference whether the information comes from a static page or a chatbot.' In a decision released this week, Rivers ordered Air Canada to pay Jake Moffatt $812 to cover the difference between the airline's bereavement rates and the $1,630.36 they paid for full-price tickets to and from Toronto bought after their grandmother died.

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