How AI is transforming customer service interactions [Q&A]

If you’ve contacted a company recently it’s more than likely that you have encountered some form of AI either online or over the phone. We spoke to Priya Vijayarajendran, CEO of ASAAP to find out how AI is transforming real-time customer service interactions in the contact center, and what it means for the evolving relationship between humans and machines. BN: How is the human-AI relationship evolving in live customer interactions? PV: How AI enhances live customer service is quickly evolving. Traditionally, contact centers focused automation efforts on deflecting tickets by addressing low-level, routine questions such as answering FAQs, tracking orders,… [Continue Reading]