FTC Sues LA Fitness For Making it Difficult for Consumers To Cancel Gym Memberships

FTC, in a press release Wednesday: The Federal Trade Commission today sued the operators of LA Fitness and other gyms over allegations they make it exceedingly difficult for consumers to cancel their gym memberships and related services that continued indefinitely unless cancelled. The agency is seeking a court order prohibiting the allegedly unfair conduct and money back for consumers harmed by the difficulty in cancelling memberships.

'The FTC's complaint describes a scenario that too many Americans have experienced -- a gym membership that seems impossible to cancel,' said Christopher Mufarrige, Director of the Bureau of Consumer Protection. 'Tens of thousands of LA Fitness customers reported difficulties -- cancellation was often restricted to specific times or required speaking to specific managers who were often not present or available. The FTC will not hesitate to act on behalf of consumers when it believes companies are stifling consumers' ability to choose which recurring charges they want to keep.'

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