The next wave of AI assistants: From chatbots to autonomous agents

AI assistants, like chatbots, have been providing customer support and functioning in sales and internal support roles for a very long time. Autonomous agents are the next level of AI, as they incorporate reasoning, planning, and execution. This is already happening on a larger scale in enterprises, with autonomous AI agents streamlining development processes. 79 percent of executives in PwC's report, AI and the Future of Work, maintain that agentic AI is a key driver for prioritizing automation and productivity.  Organizations’ priorities shift from fixed-response systems to proactive autonomous AI chatbots. The underlying architecture, governance frameworks, and data foundations are… [Continue Reading]